First aid

Of course knowing everything about the slim watch you would like to order is vital. Our team will help you where ever they can. Many questions you might have are answered right here. Just click on the plus sign of the relevant topic.

About the product

What are the dimensions of the watch?

The case of the watch is 40mm wide, 42mm long and 7 mm slim.

How much does the watch weight?        

The watch weights only 38 grams. The models with metal band weight 65 grams.

I have a big wrist. How do I know the watch fits me?

The easiest way to figure that out would be to measure your wrist circumference. The watches fit to wrists from 140 – 205mm circumference. In case you have larger wrists just write us an email and we will assist you.

What kind of movement does the watch have?

The slim made watch uses an extra slim Japanese Quartz movement; the Miyota 9T33.

Are your watches nickel free?    

Yes, all we are using high quality 316 L stainless steel which is nickel free.

Does the black/gold colour come off?  

Don’t worry, the colour is very durable. During the PVD (Physical Vapor Deposition) coating process the colour partials actually fuse with the steel on an atomic level. That colour is there to stay!

How do I shorten the metal band?         

We are using a special buckle system that makes it very easy to change the length of the metal band by yourself within a few seconds.

How wide is the opening/face/dial?      

The dial opening is 36mm.

Can I wear the watch for swimming?    

The case is 50 meters water resistant. So you can perfectly wear it for swimming. The Metal bands are ideal to be taken into the water, but the leather straps will wear out quicker if they get wet.

Do the hands and numbers glow in the dark? 

The hands do not glow in the dark. We aim to achieve a subtle and tonal look. The green luminous hands don’t really work well with this.

About our offering

Do you offer an option in titan, platinum, or other materials?        

All our cases are using high quality 316L surgical stainless steel. We are not offering any other material so far.

Do you offer a rubber strap option?      

For now we focus on metal and leather. But we are using a standard strap width of the 20mm. There a millions of straps from 3rd party specialists available to pimp your slim made.

How much warranty does the watch have?      

The watches comes with a worldwide 2 year warranty that covers the movement, hand and dial. In case there is any issue with the watch just send us an email and we will handle it for you.

I would like a combination of case and strap that is not displayed on your website. Sorry, but so far this is not possible. But we will offer separate straps soon.

About warranty and service

How much warranty does the watch have?      

The watches comes with a worldwide 2 year warranty that covers the movement, hand and dial. In case there is any issue with the watch just send us an email and we will handle it for you.

How do I change the battery?      

To change the battery please take the watch to a specialist. We are using a standard battery so every watch shop can exchange it within a few minutes. Please don’t open the case back by yourself as water might leak into the case.

Can I return a watch that I bought through Amazon? 

Since you ordered the watch with Amazon, unfortunately you have to return the watch back to Amazon as we cannot process your order even though we really would love to help you. The return process with Amazon is really easy and you just need to log into your Amazon account and go to “previous orders”. There you can create the return ticket and sent back the watch to Amazon.

About ordering and shipping

Do you sell in offline shops?       

We are focusing on selling online in order to achieve this great price value ratio. So we do not sell in any traditional shops.

There is absolutely no risk in order one in our web shop as shipping both ways is absolutely free and you can return the unworn watch within 2 weeks. So just get one to your house and see how you like it one your wrist.

When does my watch arrive?      

The invoice email also contains the tracking details of your shipment. With those you can track the delivery status via the website of the shipping company. As you know the details of the location much better than we do, it is usually much more efficient if you get in touch with the shipping company directly. In case you did not receive the information or need to help handle the delivery please send an email to hello@slim-made.com

I can’t find my country on this list. To which countries do you ship?       

In general we ship world wide and most countries can be selected in the drop down in the top left corner. In case you can’t find your country, please write us and email and we will assist you in ordering your watch.

Can you please send me a catalogue?

As an only-online brand you can find all our products and information in our webshop at www.slim-made.com.

Do I have to pay duty when I order a watch from the US?

The price displayed in our web shop it the all-inclusive price. You don’t have to pay anything on top. We already paid the duty and the shipping is free as well.

Do I have to pay duty when I order a watch from the EU?     

The price displayed in our web shop it the all-inclusive price for shipments within the EU. You don’t have to pay anything on top. We already paid the duty and the shipping is free as well. If you are ordering from outside the EU or US, the local customs might apply duties based on the specific regulations of your country.

Do I have to pay duty when I order a watch from outside the EU or US?

Yes, if you want the watch shipped to a country outside the EU or US the local customs might apply duties and taxes based on the specific regulations of your country.

Can I order without credit card?

We are offer several payment options in our webshop (depending on the availability in each country). We are sorry if none of them works for you. In that case we can try to handle your order manually. Please write an email to hello@slim-made.com.

CONTACT

You didn’t find the info you were looking for? No problem, just drop us a note to hello@slim-made.com or fill in the below contact form:

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